MMO Gamer's Market

Privacy policy

This Privacy Policy explains how MMO Gamer's Market ("we", "us", "our") collects, uses, shares, and protects personal data when you visit our website, place an order for digital in-game items, or communicate with us through live chat or our community channels. We are committed to handling your personal data responsibly and in line with high international data-protection standards, including the principles of the EU General Data Protection Regulation (GDPR), which we apply as our baseline for all customers regardless of where they are located.

Who we are (data controller)

MMO Gamer's Market is the data controller responsible for the personal data described in this policy. We sell digital in-game items, such as virtual currency, gold, gems, coins, and cosmetic items, which are delivered digitally in-game by our human agents. We do not sell physical products and we do not ship anything by post. If you have any questions about this policy or wish to exercise your rights, you can contact us at [email protected] or through our community on Discord.

What personal data we collect

We only collect the data we genuinely need to process your orders and provide support. This includes:

  • Identity and contact data — your name and email address, used to create and manage your account and to communicate with you about your orders.
  • In-game delivery information — the details required to deliver your items inside a specific game, such as server, region, faction, character name, platform, and in-game or account handle. The exact fields vary from game to game.
  • Communication data — your Discord username and the content of messages you exchange with us through live chat or Discord while arranging payment and delivery or requesting support.
  • Order and transaction data — your order history, the items purchased, amounts, and which manual payment method you used (for example PayPal, Bitcoin, USDT, or Skrill).
  • Technical data — limited information such as device and browser data and cookie identifiers, collected automatically when you use the site (see "Cookies" below).

We do not collect or store payment card data. All payments are arranged manually with an agent through external payment providers or cryptocurrency, and we never see or retain your full card numbers or banking credentials.

Lawful bases for processing

We only process your personal data where we have a lawful basis to do so. Depending on the activity, we rely on one or more of the following:

  • Performance of a contract — to accept and process your order, arrange payment, deliver your digital items in-game, and provide related support.
  • Legitimate interests — to operate, secure, and improve our service, prevent fraud and abuse, and respond to disputes, where these interests are not overridden by your rights.
  • Consent — for non-essential cookies and for any optional marketing communications. You can withdraw your consent at any time.
  • Legal obligation — where we must retain or disclose data to comply with applicable law, including tax, accounting, and anti-fraud requirements.

How we use your data

We use the personal data described above to:

  • create and manage your account and verify your orders;
  • coordinate manual payment and confirm that payment has been received;
  • deliver your digital items to the correct game, server, and character;
  • provide customer support and resolve disputes through live chat and Discord;
  • detect, prevent, and investigate fraud, chargeback abuse, and other prohibited conduct;
  • keep records required for accounting, tax, and legal compliance;
  • maintain the security and reliability of our website and services.

Third parties and processors

We do not sell your personal data, and we do not share it with third parties for their own marketing. We share data only with the service providers we rely on to operate, and only to the extent necessary:

  • Discord — used for community and support; your Discord username and any messages you send us there are processed through Discord's platform.
  • Payment providers — PayPal, Skrill, and the relevant cryptocurrency networks (Bitcoin, USDT on TRC20 and ERC20) process your payment directly under their own terms. We receive confirmation of payment but do not store your payment credentials.

Each of these providers operates under its own privacy policy. We may also disclose data where required by law, to enforce our terms, or to protect our rights, users, or the public.

International transfers

Because our service and our providers operate internationally, your personal data may be transferred to and processed in countries other than your own, including outside the European Economic Area. Where this happens, we take reasonable steps to ensure your data continues to be protected to a standard consistent with this policy, for example by relying on providers that offer appropriate safeguards such as standard contractual clauses or equivalent protections.

Data retention

We keep personal data only for as long as it is needed for the purposes described in this policy. Order and transaction records are generally retained for the period required to handle disputes and to meet accounting, tax, and legal obligations. Chat and support communications are kept for as long as needed to provide support and resolve any related dispute. When data is no longer required, we delete or anonymise it. You may request earlier deletion as described below, subject to any legal obligations that require us to retain certain records.

Your rights

Subject to applicable law, you have the following rights in relation to your personal data:

  • Access — to obtain a copy of the personal data we hold about you.
  • Rectification — to have inaccurate or incomplete data corrected.
  • Erasure — to ask us to delete your data where there is no overriding reason for us to keep it.
  • Portability — to receive certain data in a structured, commonly used, machine-readable format.
  • Restriction and objection — to restrict or object to certain processing, including processing based on our legitimate interests.
  • Withdraw consent — to withdraw any consent you have given, at any time, without affecting prior lawful processing.
  • Complain to a supervisory authority — to lodge a complaint with your local data protection or supervisory authority if you believe your rights have been infringed.

To exercise any of these rights, contact us at [email protected]. We may need to verify your identity before acting on a request, and we will respond within the timeframe required by applicable law.

Cookies

We use cookies and similar technologies to make our website work and to understand how it is used. Essential cookies are necessary for core functionality, such as keeping you signed in, remembering your cart, and securing the site; these are always active. Non-essential cookies, such as analytics or preference cookies, are only used with your consent.

You can manage your preferences at any time through the on-site cookie banner, which lets you accept or decline non-essential cookies and change your choices later. Most browsers also let you block or delete cookies through their settings, although disabling essential cookies may affect how the site works.

Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Access to personal data, including Discord usernames and delivery details, is limited to the support staff who need it to do their work. No method of transmission or storage is completely secure, so while we work hard to protect your data we cannot guarantee absolute security.

Children and age

Our services are intended for adults. You must be at least 18 years old, or the age of majority in your jurisdiction if that is higher, to create an account or place an order. We do not knowingly collect personal data from anyone below this age. If we learn that we have collected such data, we will delete it. If you believe a minor has provided us with personal data, please contact us so we can take appropriate action.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will revise this policy and, where appropriate, provide additional notice. Your continued use of our services after an update means you accept the revised policy.

Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at [email protected] or reach our team through Discord.